Refund Policy Overview
This Refund Policy applies to all software products, healthcare operational systems, automation platforms, analytics infrastructure, implementation services, consulting engagements, subscriptions, and digital services provided by Ponykaams (OPC) Private Limited .
Important Notice
Due to the nature of digital infrastructure, software deployments, operational configurations, implementation resources, and customized services, refunds may not always be applicable once work, provisioning, deployment, or access has commenced.
Software & Platform Services
Payments made for software licenses, operational platforms, dashboards, automation systems, SaaS subscriptions, analytics infrastructure, APIs, or digital access services are generally non-refundable once access credentials, deployments, provisioning, or usage rights are issued.
Subscription Services
Subscription-based services may remain active until the end of the current billing cycle unless otherwise agreed in writing.
- Cancellation stops future billing cycles.
- Partial-month refunds are generally unavailable.
- Trial periods, if provided, must be evaluated before purchase.
- Custom enterprise agreements may contain separate terms.
Implementation & Custom Projects
Custom implementation projects, healthcare infrastructure deployments, operational integrations, workflow automation projects, consulting engagements, and software customization services may involve dedicated resource allocation, planning, development effort, infrastructure provisioning, and technical implementation work.
Refund eligibility for such projects shall be evaluated based on completed milestones, allocated resources, contractual commitments, deployment stages, and operational progress.
Non-Refundable Situations
- Completed consulting sessions
- Active software deployments
- Delivered implementation work
- Provisioned infrastructure services
- API usage consumption
- Third-party licensing costs
- Custom development milestones already completed
- Operational misuse or policy violations
Refund Processing
Approved refunds, where applicable, may take several business days depending on payment gateways, financial institutions, banking systems, operational verification, and transaction processing timelines.
Payment Disputes & Chargebacks
Users are encouraged to contact Ponykaams before initiating chargebacks or payment disputes.
Fraudulent disputes, abusive chargeback behavior, operational misuse, or unauthorized payment reversal attempts may result in service suspension, account restrictions, legal review, or infrastructure access termination.
Policy Modifications
Ponykaams reserves the right to modify, revise, replace, or update this Refund Policy at any time without prior notice.
Contact Information
- Ponykaams (OPC) Private Limited
- Telangana, India
- contact@ponykaams.com
- https://ponykaams.com