Refund Policy

Refund Policy

Effective Date: 1 January 2024  |  Last Updated: 1 June 2025

This Refund Policy applies to all professional services provided by Ponykaams (OPC) Private Limited (“Ponykaams”). Please read this policy carefully before engaging our services.

1. Nature of Our Services

Ponykaams delivers custom-engineered technology solutions including automation systems, SaaS platforms, ERPs, and data analytics implementations. These are bespoke professional services requiring significant time, expertise, and resource investment from the point of engagement. Each project is scoped, designed, and built uniquely for each client.

2. General Refund Principles

Given the custom nature of our work, all payments are generally non-refundable once work on a deliverable has commenced. This policy is consistent with standard practice for bespoke software development and professional consulting services under Indian contract law.

3. Advance Payments and Deposits

• Advance payments or deposits confirm project commencement and are non-refundable once project work begins
• If a project has not yet commenced and the client provides written notice of cancellation within 48 hours of payment, a refund of the advance may be considered at Ponykaams's sole discretion, less any bank transaction fees

4. Milestone-Based Payments

Our projects are typically structured in payment milestones linked to deliverable completion. Milestone payments are:

• Non-refundable once the corresponding milestone deliverable has been delivered and accepted by the client, or deemed accepted through non-response within the stated review period
• Subject to renegotiation only where Ponykaams has materially failed to deliver as specified in the agreed scope of work

5. Dispute Resolution Process

If you believe a deliverable does not meet the agreed specification, you must:

1. Notify us in writing at contact@ponykaams.com within 7 days of delivery
2. Provide specific, documented details of how the deliverable falls short of the agreed specification
3. Allow Ponykaams a reasonable opportunity (typically 14 business days) to review the claim and remedy any genuine deficiency

We are committed to resolving all disputes amicably. If a genuine deficiency is confirmed, our first remedy will be correction of the work. Refunds are only considered as a last resort where correction is not feasible and Ponykaams is found materially at fault.

6. Client-Initiated Scope Changes

Payments are non-refundable where a project is cancelled or scope is reduced by the client after work has commenced, even if the final deliverable is not yet complete. Work completed to the point of cancellation will be billed at the agreed rate.

7. Discovery Calls

Our initial 45-minute discovery consultation is provided free of charge and is not subject to any payment or refund consideration.

8. Payment Gateway Transactions

For payments processed through Razorpay or other payment gateways, refunds (where approved) will be processed to the original payment method within 7–14 business days, subject to the gateway's processing timelines. Ponykaams does not retain card or bank account details.

9. Contact for Refund Requests