Introduction
This Privacy Policy explains how Ponykaams (OPC) Private Limited collects, uses, processes, stores, protects, and manages information across its websites, platforms, healthcare systems, analytics solutions, digital infrastructure products, and related services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
- Name, email address, phone number, and organization details.
- Healthcare operational workflow information.
- Platform usage analytics and technical diagnostics.
- Device identifiers, browser metadata, and IP addresses.
- Communication records and support requests.
- API logs, server logs, and infrastructure monitoring data.
How We Use Information
We use collected information for platform delivery, operational support, analytics, infrastructure optimization, security monitoring, workflow automation, product improvement, and customer communication.
Certain aggregated and anonymized operational insights may also be used for improving healthcare systems, automation workflows, and reporting intelligence.
Data Security
Ponykaams implements administrative, technical, operational, and organizational safeguards to protect systems and information from unauthorized access, misuse, disclosure, alteration, or destruction.
Security Infrastructure
Our systems may include encrypted communication channels, controlled access management, audit logging, authentication controls, cloud security monitoring, firewall protection, and infrastructure-level monitoring practices.
User Rights
- Request access to available personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Withdraw consent where processing is consent-based.
- Raise privacy or security concerns.
Healthcare & Sensitive Systems
Ponykaams develops digital infrastructure, workflow systems, analytics platforms, automation pipelines, and healthcare operational software. Certain deployments may involve handling operational healthcare data or institution-level records.
Clients are responsible for ensuring compliance with applicable healthcare, patient privacy, and medical regulations within their jurisdictions.
Data Retention
Information may be retained for operational continuity, legal obligations, compliance purposes, audit requirements, security monitoring, contractual obligations, and service improvement.
Third-Party Services
Our platforms may integrate with third-party providers including analytics tools, cloud infrastructure providers, APIs, payment gateways, communication services, and authentication systems.
Ponykaams is not responsible for the independent privacy practices of external platforms or providers.
Contact Information
For privacy, legal, compliance, or security-related concerns, contact:
- Ponykaams (OPC) Private Limited
- Telangana, India
- Email: contact@ponykaams.com
- Website: https://ponykaams.com