Privacy Policy

Privacy Policy

Effective Date: 1 January 2024  |  Last Updated: 1 June 2025

Ponykaams (OPC) Private Limited (“Ponykaams”, “we”, “us”, or “our”), registered in Hyderabad, Telangana, India, operates the website at ponykaams.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

1. Information We Collect

1.1 Information You Provide Directly

• Full name, work email address, and organization name submitted through our contact form
• Project descriptions and operational challenge details you choose to share
• Communications sent via email, WhatsApp, or telephone
• Information exchanged during discovery calls or project engagements

1.2 Information Collected Automatically

• IP address, browser type, operating system, and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URL and search keywords used to reach our website
• Technical logs and error reports

1.3 Cookies and Similar Technologies

We use essential cookies necessary for website functionality. We do not use third-party advertising cookies or cross-site tracking. See our Cookie Policy for full details.

2. How We Use Your Information

• To respond to your enquiries and provide the services you have requested
• To prepare project proposals, scopes of work, and technical specifications
• To communicate project updates, deliverables, and support information
• To improve website content, performance, and user experience
• To comply with applicable Indian laws and regulatory obligations
• To protect against fraud, unauthorized access, and security incidents

3. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area, our legal bases for processing personal data include: your explicit consent (for contact form submissions), performance of a contract (for active client engagements), and our legitimate interests (for website analytics and security).

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share information with:

• Service providers that assist with website hosting, email delivery, and form processing, bound by confidentiality agreements
• Legal authorities when required by Indian law, court order, or regulatory obligation
• Professional advisers such as auditors and legal counsel under strict confidentiality

5. Data Retention

We retain contact form submissions and client project data for up to 5 years following the last interaction or project completion. Website analytics data is retained for 26 months. You may request deletion at any time by contacting us at contact@ponykaams.com.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Request a portable copy of your data
• Withdraw consent at any time without affecting prior processing

To exercise any of these rights, please email contact@ponykaams.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us immediately.

10. International Data Transfers

If you are accessing our website from outside India, please be aware that your information may be transferred to and processed in India, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website following changes constitutes acceptance of the updated policy.

12. Contact Us